Senior Systems and Quality Engineer / Project Manager / IT Manager with a wide range of knowledge that spans a variety of different vertical industries.  Extensive experience with the entire Microsoft Operating Systems suite as well as Linux.  Keen analytical mind with proficiency analyzing problems on both a hardware and software level.  Comfortable working in a lab environment and also in customer facing roles with all levels of management.  Outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.

Hardware: EMC² Clariion, HP Proliant, Dell Poweredge, RAID, Fortigate, Sonicwall

Operating Systems: Server 2003, Server 2008, SBS; All desktop Windows, VMS; Linux

Network OS: LAN/WAN, Wi-Fi, TCP/IP, VPN, iSCSI, VMware

Liberty Mutual                                                                                          July 2012 – Present

Release Manager

• Ensure proper planning of application and hardware releases and smooth deployment of those releases into the production environment.
• Collaborate with project managers, software developers and engineers, database administrators, configuration management administrators and quality assurance staff along all phases of the project life cycle to ensure a repeatable and traceable approach to release processes and procedures

Microdata                                                                                   December 2008 – July 2012  

IT Consultant

• Pre-sales consulting in support of new managed services business.
• Provide post-sales technical support to account managers and sales professionals
• Project manage deployment of IT infrastructure including Servers, Desktops, Storage, Firewall.
• Manage Active Directory, Storage, Virus Protection, and Backups on an ongoing basis.
• Manage Exchange email servers and Barracuda email filtering appliances for clients.
• Serve as an escalation resource for lower level engineers
• Monitor and respond to Kaseya alerting system.

Liberty Mutual                                                                            May 2008 – December 2008

Project Manager – IT Infrastructure (Contract)

• Manage the delivery of IT hosting services to internal customers
• Negotiate and facilitate the assignment and scheduling of engineering resources
• Serve as the communication liaison to internal customers for all IT project-related activities
• Create and execute project plan based on internal requests
• Maintain all project tracking in PMO system

EMC² Corporation                                                                     January 2002 – March 2007  

Senior QA Engineer, Manual Test

• Testing of all Clarion mid-range products from within the development team
• Qualification and sanity testing of all new firmware and application software builds
• Creation and editing of test plans. 
• Triaging output from automated tests
• Development of Perl scripts to automate test procedures

Barbour, Inc                                                                               April 2001 – October 2011   

Manager, Information Services (on and off-hours ongoing basis as needed)

• Responsible for all US based IT operations of this UK based company
• Built company wide network, integrating VAX applications and server
• Installed Firewall, Linux file/print server, negotiated broadband/VPN connection
• Configured and trained users for Wireless/handheld Internet access
• Setup VPN connection between home office and remote store locations. 
• Continuing support of all desktop and remote users

Adaptec                                                                                             April 2000 – April 2001 

Senior QA Engineer, Manual Test

• Responsible for testing PCI based SCSI RAID controller firmware, drivers and GUI in a lab environment
• Working with RAID 0,1,5,10, and 50 arrays on NT 4.0, Windows 2000, and Whistler servers
• Writing test plans, documenting results
• Working with OEM product mangers to recreate customer problems and find resolution
• Writing and implementing test plans for RAID controller OS level GUI
• Writing and implementing test plans for RAID controllers at the BIOS level
• Testing Installshield based setup procedure and SNMP functionality

Multilink                                                                                          August 1999 – April 2000

Pre-Sales System Engineer    

• Responsible for initial site configuration of new accounts for teleconferencing bridge and server products
• Performing ongoing testing and qualification of web based conferencing interface
• Responsible for testing and qualifying new Windows based user interface
• Completed Certified Maintenance Engineer training on all aspects of audio bridge products
• Built and supported NT Remote Access Server for outside sales demos
• Built and supported IIS server to demo new web based audio conferencing interface
• Wrote VB Script application to download and format reports from UNIX based audio bridge to Excel

Shawn Systems                                                                        October 1999 – August 2000

Quality Engineer (part time)

• Worked out of my home lab testing Linux based Sever/Router product
• Set up lab, built Linux servers, all flavors of Windows servers/clients to test functionality of product
• Product functionality involved print/file services, Internet gateway, VPN, NAT, web server, mail server

Advanced Modular Solutions                                                    October 1994 – August 1999

Systems Integration Engineer, Advanced Development      

• Responsible for design and testing of thin client deployment solution in mixed Netware/NT environment
• Tested, integrated and qualified Novell 5.0 on our new Pentium II class servers
• Built and deployed NT 4.0/Exchange 5.5 server
• Designed, built and tested backup/stand-in server for Novell networks.
• Responsible for remote boot/diskless and shared install of Windows 95-Novell/NT package offering
• Built and tested Lotus Notes Server and migrated 50 users to Notes environment
• Developed, tested, and implemented CD-ROM farm solution for use in enterprise wide environment
• Documented results and wrote proposal for CD solutions to meet different customer needs
• Designed and built cross-platform server solution utilizing NT, Novell, VMS, AIX platforms sharing data on a SCSI-SCSI RAID array.  This was subsequently OEM’d by IBM
• Designed and built prototype of integrated hardware/software solution to provide master console control for heterogeneous enterprise wide network
• Designed and built 5 video conferencing workstations and 5 servers in one week for use in a nationwide Intranet.  Installed and implemented project for the customer
• Designed and built fault tolerant server for inclusion in product catalogue
• Participated in testing of new Power PC motherboard for inclusion in server product line

Sales Technologies                                                                       May 1993 – October 1994 

National Application Consultant       

• Installed bulletin board system and trained support personnel in the use of same.
• Wrote several MS Test routines for testing of new product.
• Developed sample DDE application in Visual Basic to demonstrate features of new product.
• Assisted in the rollout of 50 sales representatives at Dun & Bradstreet Information Systems.
• Responsible for rollout of 3 Fortune 500 client accounts.  This included:
  • Consulting with client to configure Gupta client/server database to meet business needs.
  • Developed communication model to synchronize remote/hub databases.
  • Importing data from present legacy database systems.
  • Creating custom reports for all levels of management.
• Rolling out over 200 sales representatives in the first implementation of each account

Digital Equipment Corporation                                            February 1987 – February 1993

Senior Software Engineer, PC Application Engineering      

• Supported independent MS DOS and Macintosh software developers in certifying their products as PATHWORKS compliant.
• Gained international certification for the X.400 mail clients for Macintosh /MS Windows.
• Configured, installed and managed a complete PATHWORKS test environment.
• Provided support for the development and administrative staff on their PATHWORKS network.
• Designed and implemented a corporate wide solution for field personnel to access and deliver customer level product presentations via Digital’s world wide network.
• Designed Videotex and E-Mail front end for field personnel to access presentations.
• Tested PostScript color printers and slide recorders for PATHWORKS compatibility.
• Traveled nationwide demonstrating to, and training sales and sales support personnel on use of system, using their input to revise and improve.
• Configured & installed PATHWORKS networks for trade shows and educational events.

^Education      

Northeastern University, Boston MA

• Bachelor of Science, Computer Science

University of Dayton, Dayton OH

• Bachelor of Science, Psychology